# Support

Purchase, GitHub repository access, installation, and refund support for AI Games Kit.

Canonical URL: https://gameskit.ai/support

Last updated: 2026-10-31

Customer support

## Start with the entitlement. Then trace the install.

Support covers purchase records, private GitHub repository access, the kit installer, and refund requests for the AI Games Kit.

Effective 2026-08-16

On this page

[← Back to the AI Games Kit](https://gameskit.ai/)

### Contact support

Use the published address for purchase, access, installation, privacy, terms, or refund questions. Checkout will not open without a configured support address.

**AI Games Kit support**

[kolagames07@gmail.com](mailto:kolagames07@gmail.com)

[Join the game-dev support Discord](https://discord.gg/NghTX3qBZk)

No response-time guarantee or support service-level agreement is offered. The configured mailbox must remain monitored so purchase and access requests can be handled reliably.

### What support covers

- locating a Polar purchase or GitHub repository benefit;
- matching the connected GitHub account to the private repository;
- understanding an installer error or preserved-file conflict;
- clarifying the current product, licence, privacy, or refund pages; and
- receiving a refund request for review.

Support does not include building or debugging a buyer’s game, operating a live service, guaranteeing an engine or portal outcome, or receiving proprietary projects unless a separate written arrangement says otherwise.

### Private-repository access checklist

1. Confirm that the GitHub account connected in Polar is the account you intend to use for development.
2. Accept any pending GitHub invitation associated with the benefit.
3. Sign in to that account at GitHub and open [getagentguild/kit-games](https://github.com/getagentguild/kit-games).
4. If GitHub shows a 404, verify the browser account again; private repositories commonly appear missing to an account without access.

### Installer checklist

1. Use Node.js 22 or newer.
2. Run `gh auth status` locally and confirm the active GitHub account can open the private repository.
3. Run the installer from the top-level directory of the intended game project.
4. Read conflict messages carefully. The installer deliberately preserves files you modified instead of silently overwriting them.
5. Review the complete, print-friendly [buyer setup guide](https://gameskit.ai/start).

### What to include in a request

- the purchase email and GitHub username;
- the Polar order identifier, if available;
- your operating system and Node.js version;
- the exact command you ran; and
- a redacted error message and the step where it occurred.

A minimal reproduction is useful for an installer defect, but do not attach a private game project or customer data unless support explicitly agrees on a safe transfer method.

### Keep credentials and player data private

Never send passwords, GitHub personal access tokens, OAuth tokens, recovery codes, Polar access tokens, webhook secrets, payment-card data, private keys, or unredacted `gh auth status` credential output. AI Games Kit does not need those secrets to diagnose entitlement or installer problems.

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Markdown version of https://gameskit.ai/support, from AI Games Kit (https://gameskit.ai). Site index: https://gameskit.ai/llms.txt · Full text: https://gameskit.ai/llms-full.txt · AI usage policy: https://gameskit.ai/ai.txt